At Java Picks, customer satisfaction is important to us. We strive to provide high-quality products and excellent service. Please review our refund policy below before making a purchase.
1. Eligibility for Refunds
Refunds may be requested under the following circumstances:
You received the wrong item
The product arrived damaged or defective
Your order was incomplete
The item was not delivered
The product quality issue is verified by our team
To qualify for a refund or replacement, you must contact us within 7 days of receiving your order.
2. Non-Refundable Items
We may not offer refunds for:
Items damaged due to misuse or improper handling
Products marked as final sale or non-returnable
Requests made after the eligible refund period
Minor packaging damage that does not affect the product itself
Change-of-mind purchases after the order has been processed or shipped
3. Refund Request Process
To request a refund, please contact our support team with:
Your order number
Full name
Reason for the refund request
Photos of damaged or incorrect items (if applicable)
